Job Description

Overview:

Some careers are just jobs. This one is different. At Pinnacle Family Services , the work you do every day has a real and lasting impact on children and families who need it most.

For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.

When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.

Pinnacle Family Services is part of Health Connect America , a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that's been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.

Come make a difference and grow with us.

Health Connect America Family of Brands

If you're someone who believes every child deserves stability, advocacy, and a path toward a safe and supportive future, this role was built for you. As a Foster Care Case Manager at Health Connect America, you'll play a critical role in supporting children and families within the foster care system—ensuring they receive the coordinated, compassionate care they need to thrive.

What You'll Do

As a Foster Care Case Manager, you'll oversee a caseload of children and families, ensuring services are well-coordinated, plans are individualized, and every child’s needs are met with consistency and care. Your work will be relationship-driven, detail-oriented, and focused on long-term outcomes. Day to day, you can expect to:

• Develop and implement individualized treatment and service plans that support each child’s safety, stability, and well-being

• Coordinate medical, educational, behavioral health, and social services to ensure seamless, uninterrupted care

• Serve as a central point of communication between foster parents, biological families, service providers, and internal teams

• Facilitate and support healthy interactions between children, foster families, and birth families to promote positive outcomes

• Monitor and continuously assess each child’s progress, adjusting care plans to meet evolving needs

• Maintain accurate, timely documentation and case records in accordance with organizational and regulatory standards

• Partner with foster parents to provide guidance, support, and resources that help create safe, nurturing home environments

• Collaborate with internal teams and external agencies to ensure coordinated service delivery and compliance with all requirements

What to Expect

This role requires strong organization, adaptability, and the ability to manage multiple priorities in a dynamic environment. You’ll be working closely with a variety of stakeholders, often balancing urgent needs with long-term planning. Your ability to communicate clearly, problem-solve proactively, and maintain attention to detail will be key to success.

You’ll also play a role in supporting foster parent recruitment, assessment, and ongoing engagement—helping build a network of caregivers who are equipped to provide safe and supportive homes.

Supporting Quality & Compliance

In this role, you’ll ensure all services and documentation meet Health Connect America (HCA), state, and Council on Accreditation (COA) standards. You’ll be expected to maintain high-quality work, meet required timelines, and actively contribute to continuous improvement efforts—ensuring the best possible outcomes for the children and families you serve.

We welcome candidates who bring a genuine commitment to children and families and meet the following qualifications:

• Must meet NC Qualified Professional (QP) requirements per 10A NCAC 27G .0104. One of the following:
  • 1. Master's in human services field + 1 year experience
    2. Bachelor's in human services field + 2 years experience
    3. Bachelor's in non-human services field + 4 years experience
    4. Current NC license (including provisional) or board-issued certification in a human services profession
  • Experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis, and may be accumulated before or after degree completion.

Be Well with HCA

We recognize that people who care for others need support themselves. Health Connect America offers a comprehensive benefits package to support your professional and personal well-being:

• Flexible scheduling and a culture that values work/life balance

• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually

• Paid time off and paid holidays for full-time employees

• Medical, dental, vision, and voluntary insurance options

• Health Savings Account with company contribution

• Dependent Daycare Flexible Spending Account

• Access to a Health Navigator

• 401(k) Retirement Plan

• Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life

Ready to Make a Difference?

Join a team where your contributions truly make an impact in the lives of children, youth, and families. Apply now to be part of our dynamic and supportive community at Health Connect America!

Employment at Health Connect America and its companies is contingent upon successful completion of a comprehensive background investigation.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis prohibited under federal, state, or local law. For more information, please review our  .

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