Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests • Communicate with housekeeping to make sure guest rooms are ready • Field customer complaints when necessary • Perform regular bookkeeping duties: make sure hotel guest information is current and correct • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Greet guests warmly and check them into their rooms, providing information about the hotel's amenities and services Handle guest inquiries and complaints promptly and professionally, finding solutions to any issues that arise Process payments and maintain accurate records of room charges, incidentals, and other fees Manage room inventory, ensuring that rooms are available for check-in and coordinating with housekeeping to prepare rooms for new arrivals Answer phone calls and respond to emails, providing information about the hotel and its services Provide concierge services, including making reservations for restaurants, transportation, and local attractions Maintain a secure environment by monitoring guest access to the hotel and ensuring that only registered guests have access to the rooms Follow all safety and security protocols to ensure that guests and staff are safe Coordinate with other staff members, including housekeeping, maintenance, and management, to ensure that the hotel runs smoothly Maintain a positive attitude and provide exceptional customer service at all times Qualifications: • Has experience answering telephone calls and troubleshooting stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • High school diploma, GED, or equivalent • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Working knowledge of Microsoft Office and reservation management systems High school diploma or equivalent Previous experience in a hotel or hospitality role is preferred Excellent communication and interpersonal skills Ability to work in a fast-paced environment and meet tight deadlines Strong attention to detail and a commitment to customer service Proficiency in using hotel management software and other computer systems Flexibility to work weekends, holidays, and evening shifts as needed Physical stamina to stand for long periods of time and lift and carry heavy items Compensation: $10 - $12 hourly

• Greet guests warmly and check them into their rooms, providing information about the hotel's amenities and services • Handle guest inquiries and complaints promptly and professionally, finding solutions to any issues that arise • Process payments and maintain accurate records of room charges, incidentals, and other fees • Manage room inventory, ensuring that rooms are available for check-in and coordinating with housekeeping to prepare rooms for new arrivals • Answer phone calls and respond to emails, providing information about the hotel and its services • Provide concierge services, including making reservations for restaurants, transportation, and local attractions • Maintain a secure environment by monitoring guest access to the hotel and ensuring that only registered guests have access to the rooms • Follow all safety and security protocols to ensure that guests and staff are safe • Coordinate with other staff members, including housekeeping, maintenance, and management, to ensure that the hotel runs smoothly • Maintain a positive attitude and provide exceptional customer service at all times

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