Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Communicate with housekeeping to make sure guest rooms are ready • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Field customer complaints when necessary • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: • 1+ year of hotel industry experience or related job preferred • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Must have graduated high school, received a GED or equivalent • Exhibits working knowledge of Microsoft Office and reservation management systems • Well-versed in taking telephone calls and handling stressful situations Compensation: $18 - $20 hourly

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