Job Description

Medical Office Manager

Location: Glendale or Scottsdale, Arizona

Compensation: $60,000 – $75,000 annually (DOE)

Schedule: Full-Time | On-Site

Benefits: Standard benefits package, including health insurance and paid time off

Position Overview

A growing, patient-focused healthcare organization is seeking an experienced and motivated Medical Office Manager to oversee daily operations at its Glendale or Scottsdale, Arizona location.

This leadership opportunity is ideal for a hands-on professional with a strong background in medical office management, healthcare administration, billing, and revenue cycle operations. The Medical Office Manager will be responsible for ensuring efficient front and back office workflows, supporting clinical and administrative teams, and maintaining a positive patient experience.

The ideal candidate is an organized, proactive leader who thrives in a fast-paced healthcare environment and is passionate about improving operational efficiency, financial performance, and patient satisfaction.

Key Responsibilities

Office Operations & Leadership

• Oversee daily front and back office operations to ensure smooth, efficient workflows.
• Supervise, mentor, and support front desk personnel, medical assistants, billing specialists, and administrative staff.
• Manage patient scheduling, staffing coordination, and office productivity.
• Collaborate with healthcare providers and leadership to improve operational performance.
• Develop and implement policies and procedures that enhance efficiency and patient satisfaction.
• Address operational challenges and resolve patient or staff concerns professionally.

Billing & Revenue Cycle Management

• Oversee insurance verification, prior authorizations, claims processing, and patient billing.
• Monitor billing accuracy, accounts receivable, collections, and reimbursement workflows.
• Submit, track, and manage insurance claims using electronic health record (EHR) and practice management systems.
• Resolve billing inquiries, payment discrepancies, and insurance claim denials.
• Ensure compliance with Medicare, Medicaid, Workers' Compensation, and commercial insurance requirements.
• Identify opportunities to improve revenue cycle efficiency and financial performance.

Compliance & Financial Oversight

• Maintain compliance with HIPAA, OSHA, and applicable healthcare regulations.
• Prepare, analyze, and review operational and financial reports for leadership.
• Assist with provider credentialing and insurance contract renewals.
• Monitor key performance indicators related to billing, collections, patient satisfaction, and office productivity.
• Support process improvements to maintain accurate documentation and efficient administrative operations.

Required Qualifications

• Minimum 3 years of experience in medical office management or a comparable healthcare leadership role.
• Strong understanding of medical billing, insurance claims, coding, and revenue cycle management.
• Experience overseeing front office operations, administrative staff, and clinical support teams.
• Working knowledge of Medicare, Medicaid, Workers' Compensation, and commercial insurance payer requirements.
• Experience with electronic health record (EHR) and practice management systems.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced healthcare environment.
• Detail-oriented, proactive, and committed to operational excellence and patient satisfaction.

Preferred Qualifications

• Previous experience in pain management, specialty medicine, or a multispecialty healthcare practice.
• Familiarity with eClinicalWorks (eCW) or NextGen Office EHR.
• Certified Medical Office Manager (CMOM) or Certified Professional Biller (CPB) designation.
• Experience improving billing processes, accounts receivable performance, and operational workflows.
• Demonstrated ability to lead teams, implement process improvements, and support organizational growth.

Why Join Our Team?

Join a growing healthcare organization dedicated to delivering high-quality, patient-centered care. This position offers an opportunity to take ownership of daily operations, lead a collaborative team, and make a meaningful impact on practice performance and the patient experience.

We are looking for a motivated and experienced Medical Office Manager who brings strong leadership, operational expertise, and a commitment to continuous improvement.

• Minimum 1 year of experience in medical office management

• Strong understanding of medical billing, insurance claims, coding, and revenue cycle management.
• Experience overseeing front office operations, administrative staff, and clinical support teams.
• Working knowledge of Medicare, Medicaid, Workers' Compensation, and commercial insurance payer requirements.

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