Job Description

Job Description

Job Description

Position Overview:

The Safety and Security Manager is a full-time role focused on leading the charge in ensuring a safe and secure environment for both guests and employees. This position oversees the Security Team, including responsibilities such as dispatching, scheduling, responding to guest emergencies, and safeguarding the property. As a collaborative leader, the Security Manager works closely with various operational teams to support guest service initiatives and problem-solving efforts, always prioritizing safety and guest satisfaction.

About Cote Family Companies:

For over 100 years, this family-owned company has distinguished itself by providing unique, transformative experiences and exceptional memories. Our resorts provide an array of services including accommodations, golf, spa food & beverage, retail, equestrian and conference/event opportunities. Our camps provide transformational memories that our attendees carry with them forever. The Cote Family has invested in its current ventures and is poised for further growth.

COTECares

CoteCares is our “Way of Life”. We believe in enriching the lives of those within our community and this inspires us to create transformative experiences and exceptional memories. 

Our associate journey begins and ends with a positive work environment and experience for our team. CoteCares is the namesake for our culture, and our commitment to a culture where all associates feel respected, safe, empowered, appreciated, excited, included and a sense of belonging to something extremely special. Whether it be through community involvement or internally working with each other, CoteCares expresses our world and what we want it to be.

Career Pathing:

This role is a key position in our operational excellence delivery goals. The role may advance into other operational positions due to its extreme collaboration with other departments. Corporate opportunities could open with considerable success at property level. The successful person will be an advocate of our mission, values, and brand from a Security level. 

Duties & Responsibilities: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Foster collaboration with various departments to ensure exceptional guest service and safety.
• Lead the Security Team in maintaining compliance, patrolling, and safety protocols.
• Hire, train, mentor, and evaluate Security Team members to promote professional growth and peak performance.
• Create and manage team schedules based on business demands.
• Oversee dispatch services for guest and staff transportation as needed.
• Address and resolve guest complaints or concerns promptly to ensure satisfaction.
• Ensure adherence to all property and company policies and procedures.
• Communicate effectively with the Assistant General Manager, Managing Director, Executive Committee, and People Services Teams.
• Participate in Risk Management Claims Meetings when required.
• Assist front desk operations as needed; guest deliveries overnight, international staff transportation, etc.
• Ensure adequate coverage across all shifts to meet operational needs.
• Perform other duties as assigned.

Job Requirements:

• Analytical, problem-solving skills must be strengths
• Interest in hospitality as a career
• Ability to understand guest needs/demands, and exceed them
• Ability to encourage/ensure collaboration amongst managers/departments
• Strong listener and communicator
• Creative, gregarious approach to work; ability to have “fun” while working efficiently and seriously
• Multi-tasking skills, and ability to share focus on many tasks/initiatives simultaneously
• Ability to stand, and, walk, 4 to 5 hours at a time, climb stairs, reach, bend, taste, see, hear, smell and feel or touch.
• This position also requires basic computer knowledge for scheduling and basic payroll tasks, which would require good manual dexterity.
• The position may also require the ability to lift over 50 pounds occasionally.

Job Requirements:

• Strong analytical and problem-solving skills.
• Genuine interest in hospitality and guest service.
• Exceptional listening and communication abilities.
• Ability to encourage and facilitate collaboration across teams.
• Positive and creative approach to work, fostering a fun yet professional environment.
• Strong multitasking skills with the ability to prioritize competing demands.
• Physical ability to stand, walk for climb stairs for up to longer periods of time. Ability to lift up to 50 pounds occasionally.
• Proficient in computer skills, including scheduling, time card management, and demonstrated expertise in Microsoft Excel and Word. 

Education & Experience 

• Bachelor’s Degree or a minimum of three (3) years of hospitality experience, preferably in public service or safety roles.
• Management and leadership experience required.
• Previous experience in a manager-on-duty or decision-support role is preferred.
• Experience in resort front desk or Rooms Division operations is highly desirable.
• Prior experience handling security needs is a plus.

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