Job Description

Office Manager – Medical Office – Syracuse, NY area | Starting at $65,000/year

A busy, patient-focused medical office is seeking an experienced Office Manager to oversee daily operations. This is a key leadership role responsible for keeping the office organized, supporting providers and staff, ensuring accurate financial and administrative processes, and creating a positive patient experience.

The ideal candidate is highly organized, detail-oriented, professional, and comfortable balancing people, processes, financial accuracy, and patient service in a fast-paced healthcare environment.

Responsibilities include:

• Oversee daily front office operations and ensure efficient patient flow
• Support providers and front office staff across two office locations
• Manage scheduling, patient follow-up, no-shows, cancellations, and appointment optimization
• Oversee invoicing, accounts receivable, payments, insurance documentation, and claims-related processes
• Maintain accurate patient records, files, scanned documents, and electronic data
• Balance cash drawers and support daily, weekly, and monthly financial reconciliation
• Compile reports related to office performance, patient activity, revenue, and business operations
• Monitor office supplies, inventory, mail, correspondence, and general office organization
• Ensure patient needs are handled in a timely, professional, and compassionate manner
• Identify opportunities to improve workflow, patient retention, referrals, and overall office growth
• Serve as a liaison with physician offices and community partners to support referral relationships
• Maintain a clean, organized, professional, and welcoming office environment
• Uphold office policies, procedures, confidentiality standards, and expectations for accountability

Qualifications:

• Prior office management experience, preferably in a medical, healthcare, or patient-focused setting
• Strong Microsoft Office skills
• Comfort with data analysis, financial reporting, basic math, and administrative reporting
• Excellent communication, leadership, and follow-up skills
• Strong attention to detail and ability to stay organized while managing multiple priorities
• Ability to handle patient information with professionalism and confidentiality
• Experience with scheduling systems, patient records, billing, insurance documentation, or practice management systems preferred
• Ability to support staff, hold processes accountable, and contribute to a positive team culture

Sapphire Recruitment is an EOE

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